Philippines’ information technology and business process management (IT‑BPM) sector is one of the country’s most powerful economic engines, employing 1.9 million workers and generating US$40.3 billion in revenue in 2025, equivalent to 8 percent of national gross domestic product (GDP).
However, despite its scale, global reach, and technological sophistication, the sector faces a persistent challenge: ensuring that its workforce, who help manage finances, customer operations, and digital services for companies worldwide, can build financial security for themselves.
Maya Bank is now urging IT‑BPM employers to treat financial wellness as a core component of competitiveness.
Speaking at the International IT‑BPM Summit 2026, Maya Bank President Angelo Madrid emphasized that investments in technology and skills must be matched by investments in workers’ financial health.
He emphasized that a financially secure workforce is more productive, more resilient, and better equipped to support the sector’s shift toward higher‑value services.
To an industry that operates across multiple sites, time zones, and 24/7 schedules, modernizing payroll and expanding access to financial tools is not just a convenience, it is a strategic imperative wherein payroll, savings, credit, and everyday payments converge into a unified digital ecosystem.
Maya Bank’s Support for the IT-BPM Industry
For Maya Bank, IT‑BPM workers need accessible financial tools that help them manage everyday expenses, build savings, and prepare for emergencies.
Maya is working with the IT and Business Process Association of the Philippines (IBPAP) and several BPO companies to integrate digital payroll with savings products, credit facilities, and financial management tools.
Through Maya Business, employers can send salaries and reimbursements digitally and at scale, reducing manual processes and improving visibility over payouts.
Employees, in turn, can receive their pay through the Maya app and immediately access savings features such as Maya Savings, Personal Goals, and Time Deposit Plus, along with credit products for eligible users.
The bank aims to connect the moment an employee gets paid with tools that help them manage what happens next; whether saving for a goal, building an emergency fund, or responsibly accessing credit.
Financial Security Matters in the IT‑BPM Sector
The IT‑BPM industry is unique as it operates around the clock, serves global clients, and demands high levels of performance, adaptability, and emotional resilience. Workers often face irregular schedules, night shifts, and high‑pressure environments. These conditions make financial stability especially important.
Financial insecurity can lead to stress, absenteeism, and reduced productivity. Conversely, workers who have access to savings tools, emergency funds, and responsible credit are better equipped to manage unexpected expenses, avoid predatory lenders, and maintain financial stability.
Maya Bank’s initiative recognizes that financial wellness is not separate from workforce performance; it is foundational to it.
As the sector moves into higher‑value services such as financial operations, risk management, and digital transformation, workers must be equipped with both technical skills and financial resilience.
Benefits of Digital Payroll
Digital payroll is at the center of Maya’s strategy. Traditional payroll systems—often manual, paper‑based, or fragmented—create inefficiencies for employers and limit workers’ access to financial tools. Digital payroll solves these problems by allowing:
- real‑time salary disbursement
- automated reimbursements
- reduced administrative workload
- improved transparency and auditability
- seamless integration with digital banking services
Through Maya Business, employers can send salaries and payouts across multiple sites and shifts, ensuring consistency and reducing operational friction.
Digital payroll also means immediate access to financial tools to employees.
Once salaries are credited to the Maya app, workers can allocate funds to savings goals, open time deposits, or access credit products based on responsible assessment. This creates a financial ecosystem that begins at payday and extends into long‑term financial planning.
Savings Tools, Responsible Credit for Everyday Workers
Maya Bank’s savings products are designed to help workers build financial buffers gradually and sustainably.
Maya Savings offers competitive interest rates, while Personal Goals allows users to set aside money for specific purposes such as tuition, travel, or emergency funds. Time Deposit Plus provides higher interest rates for longer‑term savings.
These tools address a critical gap in the IT‑BPM workforce: the difficulty of building savings amid daily expenses and financial obligations. Through savings features integrated directly into the payroll ecosystem, Maya helps workers automate good financial habits.
Credit is another essential component of financial security. Many IT‑BPM workers rely on loans for emergencies, medical expenses, or family needs. However, traditional lenders often impose strict requirements, while informal lenders charge predatory rates.
Maya Bank uses AI‑driven credit assessment to offer responsible credit products tailored to workers’ needs and ability to repay, reducing reliance on high‑interest informal loans and helps workers access credit safely.
AI also strengthens fraud prevention, personalization, and operational efficiency, ensuring that credit decisions are fast, accurate, and secure.
Competitiveness Argument: Why Employers Should Care
Maya Bank’s message to employers is that financial wellness is not just a benefit, it is a competitiveness driver. A financially secure workforce is:
- more productive
- more resilient
- less prone to absenteeism
- better equipped to handle emergencies
- more engaged and loyal
In an industry where talent retention is a major challenge, financial wellness programs can differentiate employers and improve workforce stability.
As the sector transitions into higher‑value services such as financial operations, data analytics, and digital transformation, workers must be financially stable to perform at their best.
IT-BPM as Pillar of the Philippine Economy
The IT‑BPM sector is a pillar of the Philippine economy. Strengthening the financial security of its 1.9 million workers has ripple effects across households, communities, and national economic stability.
Workers with financial resilience are less vulnerable to debt traps, more capable of long‑term planning, and better positioned to contribute to economic growth.
With the IT-BPM sector continuing to expand, integrating financial wellness into workforce strategy becomes essential for sustaining competitiveness and supporting national development.
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