Legal

Terms and Conditions

WIBS PHP INC. 

Risk Warning

1. Purpose
   The purpose of these Terms is to outline the responsibilities, obligations, and rights of users of WIBS PHP’s payment services, including, but not limited to, as an electronic money issuance (EMI), virtual asset service provider (VASP), and remittance service provider, as licensed by the Bangko Sentral ng Pilipinas (BSP).
   By accepting these Terms, you acknowledge that you understand and agree to the risks and limitations involved in using our services. WIBS PHP does not provide guarantees or warranties on transactions.


2. Definition of Terms
   Key terms used in these Terms include:
   a. AML – Anti-Money Laundering measures, as prescribed by BSP.
   b. CFT – Combating the Financing of Terrorism, as mandated by BSP regulations.
   c. AMLA – Anti-Money Laundering Act
   d. KYC – Know Your Customer is a mandatory process that helps protect financial institutions from fraud by identifying their customer’s identity.
   e. E-Wallet – A digital account provided by WIBS PHP to facilitate payments and transfers.
   f. DOPAY – The service brand of WIBS PHP Inc.
   g. Loss – Any liability, damage, or claim arising from the use of WIBS PHP services.
   h. QR Code – Quick Response Code is a type of bar code that stores information that can be scanned by an electronic device.
   i. WIBS PHP Account – Your account with WIBS PHP where transactions and balances are maintained.
   j. Data Asset – refers to any media in paper or electronic form that contains personal data.
   l. Data Processing – refers to any operation/s performed on personal information such as collection, recording, organization, storage, updating, modification, retrieval, consultation, use, blocking, erasure, or destruction of data.
   m. Personal Information – any information from which the identity of an individual can be ascertained or when put together with other information would identify an individual.
   n. Sensitive Personal Information – any highly personal information when disclosed could cause significant harm, damage or racism such as race, ethnic origin, marital status, age, color, religion, philosophical or political affiliations, health, education, genetic or sexual life.


3. Scope of Services
   WIBS PHP provides the following services via DOPAY:
   1. Cash-in and Cash-out Transactions
      Store or withdraw funds seamlessly through authorized means or participating financial institutions.
   2. Local and International Remittance Services
      Send and receive money within the Philippines and internationally, ensuring secure and reliable transfers for personal and business needs.
   3. Fund Transfers
      Transfer money from one DOPAY account to another.
   4. QR Code Payments
      Conduct secure transactions using QR codes locally via participating merchants and establishments.
   5. Load Top-Up
      Purchase load credits via the DOPAY app such as mobile phone load or broadband load, offering convenience for everyday transactions.
   6. E-Wallet Services
      Manage your digital money through an e-Wallet that allows for seamless storage, transfer, and utilization of funds, supporting payments, bill settlements, and more
   7. Online and In-App Payments
      Make digital payments for goods and services through our platform such as bills payment, utility bills, application subscription, and more, ensuring a smooth and efficient user experience.
   8. Virtual Asset Services
      Buy, sell, hold, and transfer cryptocurrencies and other digital assets securely, in compliance with BSP regulations.
   9. Business Solutions for Merchants Accept payments via QR codes, cards, or virtual accounts, with settlement options tailored to business needs.


4. Rebate Program
   WIBS PHP may, at its discretion, apply a rebate credit calculated as a percentage of the transaction amount to certain qualifying transactions executed via DOPAY.
   We reserve the right to amend, suspend, or discontinue the rebate credit program at any time without prior notice. Any changes will be communicated through official channels.


5. Acceptance of Terms
   By accessing or using any of WIBS PHP’s services, you acknowledge and confirm that:
   1. Full Understanding
      You have read, understood, and agreed to these Terms and any additional documents or terms referenced herein. It is your responsibility to ensure that you fully comprehend the rights, responsibilities, and obligations set forth in this agreement.
   2. Legally Binding Agreement
      By registering for a WIBS PHP account, accessing the platform, or using any services provided by WIBS PHP, you explicitly agree to these Terms. This constitutes a legally binding agreement between you (“you” or “your”) and WIBS PHP Inc. (“WIBS PHP”, “we”, “our”, or “us”).
   3. No Exceptions
      Your continued use of WIBS PHP’s services signifies your acceptance of these Terms in full, including any updates or amendments made to the Terms from time to time. If you do not agree to or cannot comply with any provision of these Terms, you must immediately discontinue your use of WIBS PHP’s services.
      Your acceptance of these Terms is a precondition for accessing and utilizing WIBS PHP’s services. Failure to adhere to these Terms may result in the suspension, limitation, or termination of your access to our services.


6. User Eligibility
   To access and use WIBS PHP services, you must meet the following eligibility requirements. These requirements are in accordance with the standards set by the Bangko Sentral ng Pilipinas (BSP) and the Anti-Money Laundering Act (AMLA) of the Philippines:
   1. Ownership of Mobile Phone Number
      You must be the registered owner of the mobile number (MSISDN) used to access WIBS PHP services. It is your responsibility to ensure that the number is active, valid, and registered under your name with your telecommunications provider.
   2. Ownership of E-Mail Address
      You must be the registered owner of the e-mail address used to access WIBS PHP services. It is your responsibility to ensure that the e-mail address is active and valid.
   3. Minimum Age Requirement
      You must be at least 18 years old to register and use WIBS PHP services.
   4. Account Registration
      When you use a WIBS PHP service, we will require information such as your full name, address, date of birth, nationality, source of funds, employment details, government-issued ID number, photo, and signature. We may also request additional details, including your marital status, employment status, source of income, and other information as required by the Bangko Sentral ng Pilipinas (BSP) regulations.
   5. Account Verification and Compliance
      To comply with BSP regulations and AMLA requirements, all users are required to complete WIBS PHP’s account verification process prior to accessing the full featured wallet services. This process is facilitated through our third-party KYC provider which automates and securely verifies user identities.
      
      
      By proceeding with the account registration, you explicitly authorize WIBS PHP Inc. and our third-party KYC provider to collect, process and retain your personal sensitive information for the purposes of verifying your identity, preventing fraud, assessing risk, and fulfilling legal and regulatory obligations. This process involves the collection and analysis of data such as:
      •  Government-issued identification documents. Please see list of accepted government issued ID cards;
      • Selfie or liveness check (biometric data);
      • Proof of address (if required);
      • Any additional information necessary to validate identity, assess risk and ensure regulatory compliance.
      
      
      You are responsible for providing accurate, updated information and informing WIBS of any changes. Failure to comply may result in account suspension or termination.
      
      
      All personal data is processed in accordance with the Data Privacy Act of 2012, WIBS PHP Inc.’s Privacy Policy, the third-party KYC provider’s privacy and security protocols, and other applicable data protection laws. This includes participation in ongoing monitoring, account reviews, and compliance checks required by BSP and AMLC standards.
   6. Duplicate Accounts
      WIBS PHP strictly prohibits the creation and use of duplicate accounts. Each user is allowed to maintain only one verified account. If we identify multiple accounts associated with the same individual, we reserve the right to investigate and determine the legitimacy of each account.
      
      
      Following our assessment, only one account may be retained, and all other duplicate accounts will be subject to suspension or termination without prior notice.
      
      
      Failure to comply with this policy may result in restricted access to our services, including potential permanent account deactivation. This policy is enforced to ensure the integrity, security, and compliance of our platform in line with regulatory requirements.
   7. Device Compatibility
      You must possess a compatible mobile device (iOS or Android) with the technical specifications required to access and use WIBS PHP services. WIBS PHP is not responsible for any limitations, losses, or damages resulting from your device’s inability to access or use our services.
   8. Legal Capacity and Authority
      You confirm that you are legally capable and accountable of entering into binding agreements and that all information provided to WIBS PHP during registration or usage of services is accurate, complete, and current.
   9. Non-involvement in Prohibited Activities
      You must not be engaged in or associated with any activity prohibited by Philippine laws, BSP regulations, or AMLA, including but not limited to fraudulent, illegal, or high-risk activities that violate national or international sanctions.
      
      
      By registering for WIBS PHP services, you represent and warrant that you meet these eligibility criteria. WIBS PHP reserves the right to deny, suspend, or terminate services to users who fail to meet or comply with these requirements.


7. Authority and Responsibility
   By agreeing to these Terms, you authorize WIBS PHP to process transactions on your behalf based on the credentials associated with your account, including but not limited to your PIN, password, or other secure access mechanisms. You acknowledge and agree to the following:
   1. Authorization of Transactions
      All transactions conducted using your account credentials shall be deemed authorized by you.
      You bear sole responsibility for safeguarding your credentials and ensuring they are not shared, disclosed, or otherwise made accessible to unauthorized persons.
   2. Liability of Unauthorized Use
      WIBS PHP shall not be liable for any losses, damages, or liabilities arising from:
      The incorrect or unauthorized use of your credentials by you or any third party.
      Any failure on your part to maintain the confidentiality or security of your account credentials.
   3. Finality of Transactions
      Once a transaction is processed through WIBS PHP’s system, it is final and irrevocable. WIBS PHP is not obligated to reverse, cancel, or refund any transaction unless expressly required by law or regulation.
   4. Indemnification of WIBS PHP
      You agree to indemnify and hold WIBS PHP, its affiliates, officers, and employees harmless from any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of or in connection with:
      Your failure to comply with these Terms.
      Any unauthorized, fraudulent, or erroneous transaction conducted through your account.
      Any breach of applicable laws or regulations by you.
   5. No Guarantee of Outcome
      WIBS PHP does not guarantee the success, accuracy, or timeliness of any transaction. All transactions are subject to system availability, applicable limits, and regulatory requirements.
   6. Legal Compliance
      WIBS PHP reserves the right to decline, block, or delay any transaction that it suspects may violate BSP regulations, AMLA requirements, or any other applicable law.
      Such actions shall not render WIBS PHP liable for any losses or damages incurred by you.
   7. Limitation of Responsibility
      WIBS PHP is not responsible for:
      Network or system failures beyond its reasonable control.
      Transactions rejected due to insufficient funds, regulatory restrictions, or technical errors not directly caused by WIBS PHP’s negligence.
      Losses resulting from third-party systems or service providers involved in facilitating the transaction.


8. Fees and Charges
   You agree to pay fees and charges for the use of WIBS PHP services including, but not limited to cash-in, cash out, fund transfers, remittances, QR payments, Mobile phone Top Ups, Online and In-App Payments and the use of our Virtual Asset Services. WIBS PHP may waive such fees at its sole discretion. Government-mandated taxes and charges apply. These fees and charges may be deducted directly from your account. Please see list of fees of WIBS PHP services.


9. Refunds
   All transactions confirmed and authorized by the user are final and non-refundable. WIBS PHP will only process refunds for transactions that are proven to be erroneous due to system errors or faults attributable to WIBS PHP.
   
   
   Refund requests must be submitted for review, and approval is subject to verification and investigation. WIBS PHP reserves the right to deny refund requests that do not meet these conditions.


10. Interest on Balances
    No interest will be paid on your account balances.


11. Wallet Balance
    All e-money funds and cryptocurrencies stored in your wallet are held in trust in compliance with the regulatory guidance. These funds are separate from WIBS PHP’s corporate funds and are fully backed by deposits in BSP-accredited institutions to ensure safekeeping and liquidity.


12. Account Levels & Limits
    WIBS PHP is structured around different account levels, each with its own set of transaction limits and features. These account levels are designed to ensure a secure and compliant user experience, while accommodating various user needs and usage patterns.
    To ensure transparency, you can review the complete breakdown of account levels along with their corresponding transaction limits by visiting this page.
    
    
    Account level upgrades are granted following a comprehensive assessment process. This evaluation includes Know Your Customer (KYC) verification, transaction history review, and other internal compliance measures. We reserve the right to determine or adjust your account level based on the information you provide and ongoing risk assessments.


13. Transaction History
    Your transaction history is accessible at any time through the WIBS PHP application. You may also request a formal statement of account, which we will generate upon your request.
    By accessing your transaction history or statement of account, you acknowledge and accept that it is your responsibility to maintain the confidentiality of your account credentials. WIBS PHP shall not be held liable for any unauthorized access or disclosure of your transaction records by any person other than the registered account holder.
    Please ensure that you secure your device and login credentials to prevent unauthorized access to your financial information.


14. Non-Transferability
    Your accounts with any of WIBS PHP services may not be assigned, transferred or used by any person other than yourself or the registered user.


15. Suspension or Termination of Services
    WIBS PHP reserves the right to suspend or terminate your access to services at its sole discretion, without prior notice, for reasons including but not limited to the following:
    1. Non-Compliance with Terms
       Failure to comply with any provision of these Terms and Conditions or other applicable agreements.
       Violation of WIBS PHP’s policies, including misuse of services.
    2. Suspicious or Fraudulent Activities
       Engagement in fraudulent, deceptive, or unauthorized activities, including identity theft or falsification of documents.
       Suspicious patterns of transactions indicative of money laundering, terrorist financing, or other illicit activities.
       Attempted hacking, system manipulation, or other activities compromising the integrity of WIBS PHP’s platform.
    3. Regulatory Requirements
       Actions mandated by the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AMLC), or other regulatory authorities in the Philippines.
       Inclusion in international sanctions lists, such as those maintained by OFAC, UN, or FATF.
    4. Failure to Meet KYC/AML Requirements
       Incomplete, inaccurate, or outdated KYC documentation or information.
       Refusal or failure to provide requested documentation to comply with AML/CFT laws or regulatory requirements.
    5. Misuse or Abuse of Services
       WIBS PHP strictly prohibits the misuse or abuse of its services for any activities that violate applicable laws, regulations, or ethical standards. This includes, but is not limited to:
       
       
       Prohibited Activities:
       Use of WIBS PHP’s services for illegal or unregulated activities, including but not limited to:
       • Gambling activities not licensed or authorized under applicable laws and regulations in the Philippines.
       • Pornography-related transactions, particularly those involving content that violates Philippine laws, such as obscenity or anti-child pornography statutes (e.g., Republic Act No. 9775).
       • Trafficking, smuggling, or any other illegal trade.
       • Use of WIBS PHP’s services to engage in or facilitate high-risk, unregulated, or non-compliant purposes that violate AML/CFT standards.
       
       
       System Abuse:
       • Intentionally overloading the system, causing disruptions to services, or engaging in activities that compromise the integrity, security, or performance of WIBS PHP’s platform.
       • WIBS PHP reserves the right to monitor, investigate, and take immediate action, including account suspension or termination, to ensure compliance with local and international regulations, such as those issued by the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AMLC), and other relevant authorities.
       
       
       By using WIBS PHP’s services, you agree not to engage in or facilitate any of the above activities, and you acknowledge that WIBS PHP will take appropriate measures, including reporting to regulatory or enforcement authorities, where required by law.
    
    
    6. Breach of Laws or Regulations
       WIBS PHP INC. (“WIBS PHP”) strictly prohibits any use of its services that contravenes applicable laws or regulations, including but not limited to the following:
       Engaging in Illegal Activities
       • Any activity that violates Philippine laws, including but not limited to the Revised Penal Code, Anti-Money Laundering Act of 2001 (AMLA), Cybercrime Prevention Act of 2012 (Republic Act No. 10175), Tax Code (Republic Act No. 8424), or other relevant statutes.
       • Activities that breach international laws, including compliance with UN Sanctions, FATCA, and OFAC regulations, as well as any laws of jurisdictions involved in the transaction.
       
       
       Facilitating Prohibited Transactions
       • Using WIBS PHP’s services to engage in or facilitate cross-border transactions that are prohibited or restricted under applicable laws. This includes:
       • Transactions with sanctioned individuals, entities, or jurisdictions as identified by international regulatory bodies or Philippine authorities such as the BSP, AMLC, or the Department of Justice (DOJ).
       • Transactions that contravene foreign exchange regulations or capital flow restrictions under BSP Circular No. 1030 or other applicable BSP issuances.
       
       
       Tax Evasion and Regulatory Non-Compliance
       • Evading tax obligations or failing to comply with financial reporting requirements, including the submission of truthful and accurate information as mandated by the Bureau of Internal Revenue (BIR) and other regulatory authorities.
       • Engaging in activities designed to circumvent withholding taxes, remittance obligations, or any duties applicable under local or international tax laws.
       
       
       Currency Control Violations
       • Engaging in unauthorized or unlawful currency conversion or remittance transactions that breach Philippine foreign exchange laws, such as BSP Circular No. 794, which governs cross-border transfer and use of foreign exchange for legitimate purposes.
       
       
       Consequences of Breach
       • WIBS PHP reserves the right to monitor transactions and report any suspicious or potentially unlawful activity to the appropriate regulatory or law enforcement authorities, including but not limited to BSP, AMLC, and BIR.
       • Transactions that violate laws or regulations may be blocked, reversed, or suspended without notice.
       • WIBS PHP may terminate your account and services in the event of a breach, with no liability for any resulting loss, and may retain funds as required by law or regulation pending investigation or resolution.
       • You will be held fully liable for any legal consequences or penalties arising from your unlawful activities, and you agree to indemnify WIBS PHP against any resulting claims, damages, or liabilities.
       
       
    7. Unauthorized Account Access or Sharing
       WIBS PHP strictly prohibits any unauthorized access to or sharing account credentials or ownership. To ensure the security and integrity of its services, the following actions are expressly forbidden:
       
       
       Unauthorized Access by Third Parties
       • Permitting any third party to access or use your account, credentials, or related services without the explicit prior authorization of WIBS PHP.
       • Allowing another individual or entity to operate, transact, or manage your account, even temporarily, is considered a violation of these Terms and Conditions.
       
       
       Sharing or Transferring Account Credentials
       • Sharing your account credentials, including but not limited to PINs, passwords, or verification codes, with anyone under any circumstances.
       • Unauthorized transfer or assignment of your account ownership to another person or entity without WIBS PHP’s prior written consent.
       • Engaging in any action that compromises the confidentiality or exclusivity of your account credentials.


16. Security Obligations
    You are solely responsible for maintaining the confidentiality and security of your account credentials and ensuring that no unauthorized person gains access to your account. Failure to safeguard your credentials may result in the following consequences:
    1. Liability for Unauthorized Transactions
       You will be held fully responsible for all transactions or activities conducted using your account, including unauthorized or fraudulent transactions resulting from the sharing or compromise of your credentials.
       WIBS PHP shall not be liable for any losses, damages, or liabilities arising from unauthorized use.
    2. Suspension or Termination
       WIBS PHP reserves the right to suspend or terminate your account if unauthorized access or sharing is detected or suspected.
       The account may remain inaccessible until the issue is resolved, and the security of the account is re-established to WIBS PHP’s satisfaction.
    3. Reporting Obligations
       You must immediately report any suspected unauthorized access or breach of your account credentials to WIBS PHP through designated channels (e.g., customer support).
       Failure to notify WIBS PHP promptly may result in additional liabilities for losses incurred.


17. Limitations of Liability
    WIBS PHP provides its services in compliance with applicable laws and regulations, including but not limited to those set forth by the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AMLC), and the Securities and Exchange Commission (SEC) in the Philippines, as well as international standards such as FATCA, OFAC, and UN sanctions compliance. However, you expressly acknowledge and agree to the following limitations of liability:
    1. No Guarantee of Uninterrupted Service or Error-free Service
       WIBS PHP does not warrant or guarantee that its services will be uninterrupted, timely, secure, error-free, or free from system failures.
       Any interruption or failure of service due to maintenance, force majeure, third-party disruptions, or technical malfunctions shall not render WIBS PHP liable.
    2. Liability for Instructions and System Malfunctions
       WIBS PHP shall not be held liable for any losses, damages, or liabilities resulting from:
       Incorrect, incomplete, or inaccurate instructions provided by you or authorized third parties.
       Delays, errors, or failures in processing transactions due to technical malfunctions or limitations beyond WIBS PHP’s reasonable control.
    3. Imposition of Transaction Limits
       WIBS PHP may, at its sole discretion or as mandated by BSP, AMLC, SEC, FATCA, OFAC, or UN sanctions, impose transaction limits or restrictions on your account.
       Such limitations may include daily, monthly, or annual thresholds, restrictions on specific transactions, or other operational requirements.
       WIBS PHP shall not be liable for any inconvenience, loss, or damages arising from such restrictions.
    4. Indemnity for Compliance Obligations
       You agree to indemnify and hold WIBS PHP, its affiliates, directors, officers and employees harmless against any claims, losses, damages, liabilities, or penalties arising from:
       • Your failure to comply with applicable laws or regulations.
       • Transactions or actions that violate AML/CFT standards, sanctions, or reporting requirements under BSP, AMLC, FATCA, OFAC, UN sanctions, or SEC regulations.
       • Any breach of these Terms or misuse of WIBS PHP services.
       
       
    5. No Fiduciary Responsibility
       WIBS PHP is not your agent, broker, or fiduciary and does not owe you any duty of care, advisory services, or other obligations beyond processing your authorized transactions as per these Terms.
    6. Force Mejeur and Third-Party Risks
       WIBS PHP shall not be liable for losses, damages, or liabilities arising from events beyond its reasonable control, including but not limited to natural disasters, governmental actions, system failures, or third-party disruptions (e.g., telecommunications, banking networks, or payment processors).
    7. Limitation of Damages
       In no event shall WIBS PHP be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use of WIBS PHP services, even if advised of the possibility of such damages.
       
       
       By using WIBS PHP’s services, you expressly acknowledge and accept these limitations of liability, which are essential to the operation of WIBS PHP services and compliance with local and international regulatory standards. WIBS PHP’s liability, if any, shall be limited to the extent expressly required by applicable law.


18. AML/CFT Compliance WIBS PHP operates in strict compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended), BSP AML/CFT regulations, and international standards, including but not limited to FATCA, OFAC, and UN Sanctions Compliance. The following terms govern WIBS PHP’s obligations and your responsibilities under these frameworks:
    1. Compliance with AML/CFT Regulations
       WIBS PHP implements and maintains policies, procedures, and controls to detect, prevent, and report transactions involving money laundering, terrorist financing, or other illicit activities in compliance with:
       • BSP Circular No. 1022 (Guidelines on Anti-Money Laundering and Combating the Financing of Terrorism).
       • AMLA and its implementing rules and regulations.
       • International standards such as FATF recommendations, FATCA, OFAC, and UN sanctions.
       
       
    2. Transaction Monitoring and Restrictions
       WIBS PHP reserves the right to delay, block, or reject any transaction that is:
       • Suspected of violating AML/CFT regulations or sanctions imposed by BSP, AMLC, or international entities.
       • Deemed high-risk or inconsistent with the customer’s declared purpose or transaction patterns.
       • Associated with prohibited jurisdictions or individuals listed in sanction programs under FATCA, OFAC, or the UN.
       
       
    3. Disclosure of Customer Information
       In compliance with Section 9(c) of the AMLA, WIBS PHP may disclose your personal and transaction information to relevant authorities, including but not limited to the BSP, AMLC, or international regulatory bodies, under the following conditions:
       • When required by law, such as in response to a subpoena, court order, or regulatory directive.
       • When such disclosure is necessary to prevent, detect, or investigate suspected money laundering, terrorist financing, or related unlawful activities.
       
       
       WIBS PHP shall ensure that any disclosure is conducted in accordance with applicable privacy laws, such as the Philippine Data Privacy Act, and limited to what is necessary to comply with legal obligations.
       
       
    4. Customer Responsibility
       You agree to provide accurate and truthful information during account registration and throughout your use of WIBS PHP’s services.
       You acknowledge that WIBS PHP may require additional documentation or information to comply with AML/CFT requirements.
       Failure to provide requested information or documentation may result in the suspension or termination of your account and services.
    5. Indemnity for Compliance Actions
       You agree to indemnify and hold WIBS PHP harmless from any claims, liabilities, or damages arising from actions taken to comply with AML/CFT regulations, including but not limited to transaction delays, rejections, account restrictions, or disclosures to authorities.
    6. No Liability for Lawful Actions
       WIBS PHP shall not be liable for any losses, damages, or liabilities incurred because of lawful actions taken to comply with AML/CFT obligations. This includes, but is not limited to, rejected or delayed transactions, account closures, or disclosures made to regulatory authorities.
    7. Non-Circumvention of Regulations
       You agree not to use WIBS PHP’s services for activities that attempt to circumvent AML/CFT regulations, including structuring transactions, using false identities, or conducting prohibited transactions.
       
       
       By using WIBS PHP’s services, you explicitly acknowledge and consent to the compliance actions described herein, including monitoring and disclosure of your transactions to relevant authorities, as required by applicable laws and regulations.


19. Data Privacy
    WIBS PHP collects, processes, and protects your personal data in strict compliance with all applicable laws and regulations, including but not limited to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended), and relevant regulations and issuances by the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AMLC), and the Securities and Exchange Commission (SEC). WIBS PHP also adheres to international standards such as FATCA, OFAC, and UN Sanctions Compliance for applicable transactions and services. To show commitment to how important your privacy is to us, WIBS PHP crafted a Privacy Policy that ensures transparency.
    
    
    Your personal data may be shared with accredited third-party service providers, solely for the purpose of identity verification and compliance with applicable laws. All data shared is subject to strict data protection agreements and handled in accordance with the Data Privacy Act of 2012.
    
    
    1. Data Collection and Processing
       By using WIBS PHP’s services, you explicitly consent to the collection, use, processing, storage, and retention of your personal data for the following purposes:
       • Verification and authentication of your identity as part of Know-Your-Customer (KYC) requirements under BSP and AMLA regulations.
       • Compliance with anti-money laundering and combating the financing of terrorism (AML/CFT) obligations.
       • Provision, operation, and improvement of WIBS PHP’s services, including transaction processing and customer support.
       • Reporting and disclosure to regulatory authorities as required under applicable laws.
       
       
       If your personal data is transferred to third-party processors outside the Philippines, we ensure that such transfers comply with the Data Privacy Act and are protected through standard contractual clauses, privacy certifications, or adequacy decisions. Our primary data processing partners operate in jurisdictions with equivalent data protection standards.
    
    
    2. Data Usage and Disclosure
       Your personal data may be disclosed by WIBS PHP only under the following circumstances:
       • To comply with legal obligations under the Philippine Data Privacy Act, AMLA, BSP Circular No. 1022 (guidelines for AML/CFT compliance), and other relevant laws.
       • To authorized government bodies, including but not limited to the BSP, AMLC, and other regulatory or enforcement agencies, in accordance with their statutory authority.
       • To financial institutions, counterparties, or service providers involved in facilitating your transactions, subject to confidentiality agreements and applicable laws.
       • To third-party service providers contracted by WIBS PHP for operational, technical, or marketing support, provided that such parties are bound by strict data confidentiality obligations.
       
       
    3. Rights of Data Subject
       Under the Philippine Data Privacy Act, you have the following rights concerning your personal data:
       • Right to be informed
       • Right to access
       • Right to object
       • Right to correct or rectify
       • Right to erase or block
       • Right to data portability
       • Right to damages
       • Right to lodge a complaint with the NPC
       
       
    4. Retention and Security
       Your personal data will be retained by WIBS PHP for as long as necessary to fulfill its obligations under applicable laws, including AMLA’s record-keeping requirements, which mandate retaining certain records for at least five (5) years from the date of the transaction or account closure.
       WIBS PHP employs appropriate technical, organizational, and physical measures to safeguard your data against unauthorized access, disclosure, or breaches. These measures include but are not limited to encryption, access controls, and secure data storage systems.
    5. Limitations on Liability
       While WIBS PHP takes all reasonable precautions to protect your personal data, WIBS PHP shall not be held liable for any unauthorized access, disclosure, or misuse of your personal data resulting from circumstances beyond its control, including but not limited to cyberattacks, natural disasters, or third-party negligence, provided WIBS PHP has complied with its legal obligations.
       
       
       WIBS PHP shall only disclose personal information to government bodies or regulatory authorities upon receipt of a lawful request or order, such as subpoenas, court orders, or regulatory directives. All disclosures will be conducted in strict compliance with applicable laws and regulations.
       
       
       Reference to Legal Obligations
       • The statement explicitly mentions compliance with the Philippine Data Privacy Act, AMLA, and other laws that require disclosure to government bodies such as the BSP, AMLC, or other regulatory or enforcement agencies.
       • Disclosure is framed as an obligation rather than a choice, ensuring that WIBS PHP can fulfill its statutory duties.
       
       
       Circumstances of Disclosure
       • The clause allows WIBS PHP to disclose personal data “to authorized government bodies, including but not limited to the BSP, AMLC, and other regulatory or enforcement agencies, in accordance with their statutory authority.”
       • This ensures that any request for disclosure is compliant with laws, such as those outlined in AMLA or BSP Circulars.
       
       
       Scope of Disclosures
       • Disclosure is limited to purposes defined by law (e.g., anti-money laundering investigations, regulatory audits, or compliance with sanctions).
       • This ensures that WIBS PHP remains compliant without exposing customer data unnecessarily.
       
       
       By using WIBS PHP services, you acknowledge and agree to the processing, use, and disclosure of your personal data as described herein and as required under applicable laws and regulations.
       
       
       For more information on how your personal data is handled, please refer to our full Privacy Policy.


20. User Consent
    You agree and give consent to WIBS PHP for the use and processing of your personal information in accordance with applicable laws and regulations. The information will allow us to manage your account, confirm your identity, and improve the security of our services. We will use the information you provide us to verify your account and transactions with financial institutions, contact you in case of emergency, and to provide a secure and reliable platform.
    
    
    You further consent to the processing and sharing of your personal and sensitive personal information with WIBS PHP’s accredited third-party KYC provider, for the purpose of conducting automated identity verification, risk assessment, and compliance with Know-Your-Customer and Anti-Money Laundering requirements. All data shared with our third-party KYC provider shall be limited to what is necessary and handled in accordance with applicable data privacy laws and our Privacy Policy.
    
    
    You also consent to WIBS PHP’s cooperation with regulators, government agencies, or law enforcement in investigations involving potential legal violations. This may include the disclosure of relevant account or transaction information as required.
    
    
    By accepting these Terms and Conditions, you confirm your consent to the processing, profiling, and sharing of your personal data for these purposes in accordance with WIBS PHP’s Privacy Policy.


21. Governing Law
    These Terms and Conditions are governed by Philippine laws.


22. Acknowledgment of Legal Consequences
    By using WIBS PHP’s services, you explicitly acknowledge and agree that:
    1. Responsibility for Actions
       You are fully responsible for any actions that disrupt WIBS PHP’s operations, harm its reputation, or create compliance challenges.
       WIBS PHP reserves the right to hold you legally and financially liable for damages arising from such actions.
    2. Legal Repercussions
       Any intentional or negligent acts aimed at disrupting WIBS PHP’s operations or damaging its reputation may result in:
       
       
       • Civil liability, including compensation for damages and costs incurred by WIBS PHP.
       • Criminal liability under applicable Philippine laws, including but not limited to the Cybercrime Prevention Act of 2012 (Republic Act No. 10175), the Revised Penal Code, and other relevant statutes.
       
       
       WIBS PHP will cooperate fully with regulatory and law enforcement authorities to pursue legal action against individuals or entities responsible for such acts.
    
    
    3. Suspension or Termination of Service
       WIBS PHP may immediately suspend or terminate your account and services if you are found to be engaging in prohibited actions, with no prior notice required.
       WIBS PHP reserves the right to withhold or recover funds as necessary to address damages or mitigate further risks.
    4. Reporting Obligations
       WIBS PHP may report any activities negatively impacting its operations or reputation to relevant authorities, including the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AMLC), and other regulatory or enforcement bodies, as required under applicable laws.
    5. Force Majeure or Unforeseen Circumstances
       System outages, breaches, or operational risks that require immediate mitigation.
       Bankruptcy, insolvency, or other financial instability on your part or affecting involved parties.
    6. Account Inactivity
       Extended periods of inactivity, particularly if the account balance is zero or below the minimum required threshold.
    7. Breach of Third-Party Rights
       Activities that infringe on the intellectual property, privacy, or other rights of WIBS PHP, its partners, or other third parties.
    8. Violation of Sanctions or Embargoes
       Transactions involving sanctioned entities, individuals, or jurisdictions as identified by FATF, OFAC, UN, or other regulatory bodies.
    9. Exceeding Transaction Limits and Restrictions
       Persistent violation of transaction limits set by WIBS PHP or imposed by regulatory authorities.
       Engaging in structured transactions to evade limits or reporting thresholds.


23. Consequences of Violation
    WIBS PHP reserves the right to take any of the following actions, as deemed necessary, in the event of a violation of this section:
    
    
    • Block or restrict access to your account.
    • Reverse or cancel unauthorized transactions, subject to compliance with applicable laws and regulations.
    • Report suspicious activities to regulatory or law enforcement authorities, including the Bangko Sentral ng Pilipinas (BSP) and Anti-Money Laundering Council (AMLC), as required under AML/CFT regulations.


24. Indemnity
    You agree to indemnify and hold WIBS PHP harmless from any claims, damages, losses, or liabilities resulting from unauthorized access or misuse of your account arising from your failure to safeguard your credentials.
    
    
    By using WIBS PHP’s services, you acknowledge your responsibility to maintain the exclusivity of your account credentials and agree to these provisions. WIBS PHP takes all necessary steps to protect your account, but you are ultimately responsible for ensuring its security.
    
    
    1. Negative Impact on WIBS PHP Operations
       WIBS PHP prohibits any actions that negatively impact its operations, reputation, or compliance obligations. Users must acknowledge that any such behavior, whether intentional or negligent, carries significant legal consequences. The following actions are explicitly forbidden:
    2. Prohibited Actions
       Damage to Operations and Reputation
       • Engaging in activities that disrupt or interfere with WIBS PHP’s services, systems, or operations, including overloading the system, launching unauthorized access attempts, or initiating fraudulent or high-risk transactions.
       • Using WIBS PHP’s services in a manner that causes reputational harm to WIBS PHP, its affiliates, or its partners.
       
       
       Misinformation and Defamation
       • Spreading misinformation or defamatory content about WIBS PHP, its services, or its employees through public or private channels, including but not limited to social media, blogs, forums, or other digital or offline platforms.
       • Engaging in false or malicious statements intended to undermine trust in WIBS PHP’s services or compliance standing.
       
       
       Unauthorized Gaming and Gambling
       Users are strictly prohibited from using our platform to engage in, facilitate, or attempt any gaming or gambling-related activities or transactions, whether directly or indirectly. This includes, but is not limited to, participation in online casinos, betting, wagering, lotteries, or similar activities that are restricted or regulated under applicable laws and regulations. In line with the directives of the Bangko Sentral ng Pilipinas (BSP) and other competent authorities, any gambling-related access, payments, or integrations within our application or services are expressly disallowed, and we reserve the right to immediately suspend or terminate accounts found to be in violation of this provision and to fully cooperate with regulatory authorities as required by law.


25. Notification and Remedies
    WIBS PHP will, where possible, notify you of the suspension or termination and provide the reason(s) and any remedies or actions required to restore access to the services.
    Certain actions may be irrevocable if deemed necessary to comply with regulatory or legal obligations.
    
    
    By using WIBS PHP’s services, you acknowledge and agree to these terms regarding suspension or termination of access. WIBS PHP shall not be liable for any losses or damages arising from actions taken in accordance with this section.


26. Customer Complaints and Handling Process
    WIBS PHP Inc is dedicated to ensuring the highest standards of financial consumer protection. For concerns about our services, visit our FAQ page or Help Center, or contact us at support@dopay-em.com. Your inquiries and feedback will be handled confidentially and promptly.
    
    
    We cooperate fully with Bangko Sentral ng Pilipinas (BSP) in promoting financial consumer protection. For assistance, you may contact
    
    
    BSP at (02) 5306-2584, (02) 8708-7087, (02) 8708-7701 ext. 2584,
    or email consumeraffairs@bsp.gov.ph.

Privacy Policy

WIBS PHP INC. 

WIBS PHP INC. along with its system DOPAY, values the security and secrecy of information acquired from its clients, affiliates, and guests with utmost importance. The purpose of this Data Privacy Statement is to inform you, how we collect, use, process, store, share, delete, and protect this data.

In aligning with the Data Privacy Act of 2012, its latest amendments, and other relevant domestic and international laws, we have allotted resources and time to comply with every compliance requirement and maintain the strongest level of security in our systems.

• “AML“: Anti-Money Laundering measures, as prescribed by BSP.
• “CFT“: Combating the Financing of Terrorism, as mandated by BSP regulations.
• “E-Wallet“: A digital account provided by WIBS PHP to facilitate payments and transfers.
• “DOPAY“: The service brand under WIBS PHP’s EMI and VASP licenses.
• “Loss“: Any liability, damage, or claim arising from the use of WIBS PHP services.
• “Personal Information” (PI) refers to any information from which the identity of an individual is apparent or can be reasonably and directly ascertained
• “Sensitive Personal Information” (SPI) refers to info about an individual’s:
  • Race
  • Ethnic origin
  • Marital status
  • Age
  • Color
  • Religious, philosophical, or political affiliations
  • Health, education, genetic, or sexual life
  • Proceeding for any offense committed or alleged to have been committed by an individual
  • Government-issued IDs
  • Those established by an executive order or an act of Congress to be kept classified
• “WIBS PHP Account” Your account with WIBS PHP where transactions and balances are maintained.
• “WIBS” Refers to WIBS PHP INC.

1. Visit the WIBS website or any of its DOPAY systems.
2. Visit any advertisement for WIBS or any of its systems.
3. Visit WIBS accredited agents’ website, offices, premises, or their facilities.
4. Registration to DOPAY.
5. Transacting through DOPAY.
6. Filing complaints or inquiries to WIBS and any of its affiliated systems.

• Name
• Email Address
• Phone Number
• Residential or Mailing Address
• Government-issued IDs
• Social Security Number
• Date of Birth
• Employment and Financial Information
• Login Credentials (Username, Password, PINs)
• Communication Records
• Image of Face
• Billing Statement

Information that is automatically collected:

• IP Address
• Device Type
• Operating System of Device
• Browser Type and Settings
• Referring URLs and pages visited
• Time spent on pages and clickstream data
• Language and Location (Based on IP)

Information that is collected by a third-party service:

• Cookie Identifiers
• Tracking Tags
• User interaction with ads (Clicks, views, conversions)
• Behavioral data across websites that uses these ad services
• Device and Browser related information
• Form submissions or usage logs

Last Updated: April 28, 2026